freescout

# Free Self-Hosted Zendesk & Help Scout Alternative

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<img src="https://raw.githubusercontent.com/freescout-help-desk/freescout/master/public/img/logo-300.png" width="180" height="180" />

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**FreeScout** is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.

If you want to support the project feel free to **star this repository**. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!

![FreeScout](https://freescout-helpdesk.github.io/img/screenshots/screenshot.png)

## Table of Contents
   * [Demo](#demo)
   * [Features](#features)
   * [Mobile Apps](#mobile-apps)
   * [Requirements](#requirements)
   * [Installation](#installation)
   * [Images & One-Click Installs](#images--one-click-installs)
   * [Modules](#modules)
   * [Tools & Integrations](#tools--integrations)
   * [News & Updates](#news--updates)
   * [Contributing](#contributing)
   * [Screenshots](#screenshots)

## Demo

**[Live Demo](https://demo.freescout.net)**

## Features

  * Omnichannel — FreeScout centralizes in one place all customer conversations received by email, [WhatsApp](https://freescout.net/whatsapp/), Telegram, Facebook, Slack, Live Chat and more.
  * [AI-powered](https://github.com/freescout-help-desk/AiIntegration) and super efficient.
  * Unlimited support agents, tickets, mailboxes, etc.
  * [Secure](https://freescout.net/security) by design.
  * Mobile-friendly.
  * Multilingual (translated into 33 languages).
  * Seamless email integration (via SMTP, IMAP, POP3, etc).
  * Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
  * [Progressive Web App](https://freescout.net/progressive-app/) for phones and desktops (installable from browser and sending Web Push notifications).
  * Native [S3 storage](https://github.com/freescout-help-desk/S3Storage) support.
  * Fully supports screen readers (for visually impaired).
  * Web installer & updater.
  * Starred conversations.
  * Push notifications.
  * Following conversations.
  * Auto replies.
  * Internal notes.
  * Forwarding / Merging / Moving conversations.
  * Phone conversations.
  * Sending new conversations to multiple recipients at once.
  * Collision detection – notice is shown when two agents open the same conversation.
  * Automatic refreshing of the conversations list without the need to reload the page.
  * Pasting screenshots from the clipboard into the reply area.
  * Flexible notifications for user agents.
  * Open tracking.
  * Powerful search.

A full list of features is available [here](https://freescout.net/#custom_html-3).

Need anything else? [Suggest features](https://freescout.net/request-fe