helpdesk

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<img src=".github/hd-logo.svg" alt="Frappe Helpdesk logo" width="80"/>
<h1>Frappe Helpdesk</h1>

**Customer Service, Made Simple and Effective**

![GitHub release (latest by date)](https://img.shields.io/github/v/release/frappe/helpdesk)
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	<a href="https://frappe.io/helpdesk">Website</a>
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	<a href="https://docs.frappe.io/helpdesk">Documentation</a>
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## Frappe Helpdesk
Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you  streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.



### Motivation
Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we decided to build Frappe Helpdesk.

### Key Features

- **Agent and Customer Portal Views**: Dual portals for agents and customers to simplify issue submission and management.

- **Customizable SLAs**: Discover how you can set and track SLAs for better response times.

- **Assignment Rules**: Custom auto-assignment of tickets based on priority, issue type, or workload.

- **Knowledge Base**: Learn how to create and manage help articles to empower users and reduce tickets.

- **Saved Replies**: Pre-written replies for common queries to ensure quick and consistent communication.

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		Agent List View
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![Agent List View](.github/AgentListView.png)

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		See each ticket's timeline, response times and conversation summary in Analytics.
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![Ticket Analytics](.github/TicketAnalytics.png)

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		Customers follow their tickets and reply from the customer portal.
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![Customer Ticket View](.github/CustomerTicketView.png)


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		Upload articles and let your customer solve their queries through the Knowledge Base.
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![Knowledge Base](.github/KB.png)

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		With advanced search, your customers will be recommended relevant articles regarding their issue.
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![Article Search](.github/Search2.png)



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### Under the Hood

- [**Frappe Framework**](https://github.com